WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
12/01/2007 through 12/31/2007

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,279	636	11	355	241	1,665	1,574	1,722	421	518	70	8,492

Book loan requests	1,161	538	6	319	197	1,468	1,462	1,512	392	262	56	7,373
Book loan requests pulled	889	361	4	219	114	1,179	933	1,093	345	260		5,397
Book loan requests not filled	272	177	2	100	83	289	529	419	47	2	56	1,976
Percentage of book requests pulled	77%	67%	67%	69%	58%	80%	64%	72%	88%	99%		73%
Average time taken to pull a book	26h	43h	88h	32h	16h	25h	24h	22h	34h	24h		33h
Average time to fill book requests	57h	62h	88h	69h	55h	55h	23h	53h	72h	53h		59h

Article loan requests	118	98	5	36	44	197	112	210	29	256	14	1,119
Article loan requests filled	74	39		9	31	85	72	141	15	197		663
Article loan requests not filled	44	59	5	27	13	112	40	69	14	59	14	456
Percentage of article requests filled	63%	40%		25%	70%	43%	64%	67%	52%	77%		59%
Average time to fill article requests	58h	97h		142h	32h	38h	49h	36h	62h	47h		62h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	344	91		104	54	762	315	503	157	92	2,422
	39%	25%		47%	47%	65%	34%	46%	46%	35%	45%
12 - 24 hours	243	78		69	43	225	391	360	112	88	1,609
	27%	22%		32%	38%	19%	42%	33%	32%	34%	30%
24 - 48 hours	175	106	1	13	13	69	127	91	17	38	650
	20%	29%	25%	6%	11%	6%	14%	8%	5%	15%	12%
more than 48 hours	127	86	3	33	4	123	100	139	58	42	715
	14%	24%	75%	15%	4%	10%	11%	13%	17%	16%	13%
undetermined									1		1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	86	20		18	5	329	309	174	26	15	982
	10%	6%		8%	4%	28%	33%	16%	8%	6%	18%
12 - 24 hours	138	34		21	10	95	381	153	29	18	879
	16%	9%		10%	9%	8%	41%	14%	8%	7%	16%
24 - 48 hours	280	145	1	60	43	237	123	351	92	129	1,461
	31%	40%	25%	27%	38%	20%	13%	32%	27%	50%	27%
more than 48 hours	355	154	3	106	52	460	94	402	186	94	1,906
	40%	43%	75%	48%	46%	39%	10%	37%	54%	36%	35%
undetermined	30	8		14	4	58	26	13	12	4	169
	3%	2%		6%	4%	5%	3%	1%	3%	2%	3%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	7	3		7	19	7	46	1	21	111
	9%	8%		23%	22%	10%	33%	7%	11%	17%
12 - 24 hours	16	1	2	14	47	8	43	4	46	181
	22%	3%	22%	45%	55%	11%	30%	27%	23%	27%
24 - 48 hours	22	13	2	6	5	27	20	6	71	172
	30%	33%	22%	19%	6%	38%	14%	40%	36%	26%
more than 48 hours	29	22	5	4	14	30	32	4	59	199
	39%	56%	56%	13%	16%	42%	23%	27%	30%	30%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	6,476	568	54	4	7,102
percent of total	91%	8%			100%
average time	36h	53h	63h	102h	38h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 01/07/2008