WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
04/01/2007 through 04/30/2007

Summary:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	2,830	1,568	21	927	615	3,797	3,391	3,386	978	1,152	135	18,800

Book loan requests	2,496	1,261	10	809	537	3,317	3,170	2,972	863	608	111	16,154
Book loan requests pulled	1,813	967	7	577	391	2,712	2,260	2,262	765	584		12,338
Book loan requests not filled	683	294	3	232	146	605	910	710	98	24	111	3,816
Percentage of book requests pulled	73%	77%	70%	71%	73%	82%	71%	76%	89%	96%		76%
Average time taken to pull a book	18h	26h	47h	12h	16h	11h	17h	19h	24h	21h		21h
Average time to fill book requests	40h	52h	47h	52h	68h	60h	17h	47h	67h	43h		49h

Article loan requests	334	307	11	118	78	480	221	414	115	544	24	2,646
Article loan requests filled	203	127		30	57	198	151	291	58	415		1,530
Article loan requests not filled	131	180	11	88	21	282	70	123	57	129	24	1,116
Percentage of article requests filled	61%	41%		25%	73%	41%	68%	70%	50%	76%		58%
Average time to fill article requests	42h	57h		73h	37h	24h	38h	25h	51h	40h		43h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	1,036	228		376	163	1,864	1,065	747	415	190	6,084
	57%	24%		65%	42%	69%	47%	33%	54%	33%	49%
12 - 24 hours	305	333	3	133	171	627	785	1,126	179	204	3,866
	17%	34%	43%	23%	44%	23%	35%	50%	23%	35%	31%
24 - 48 hours	276	300	1	44	36	160	263	243	67	130	1,520
	15%	31%	14%	8%	9%	6%	12%	11%	9%	22%	12%
more than 48 hours	196	106	3	23	21	61	147	145	104	60	866
	11%	11%	43%	4%	5%	2%	7%	6%	14%	10%	7%
undetermined				1				1			2

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DA	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	187	34		85	14	274	1,053	167	45	54	1,913
	10%	4%		15%	4%	10%	47%	7%	6%	9%	16%
12 - 24 hours	406	94	3	33	23	74	775	335	41	56	1,840
	22%	10%	43%	6%	6%	3%	34%	15%	5%	10%	15%
24 - 48 hours	697	408	1	181	90	817	258	938	206	320	3,916
	38%	42%	14%	31%	23%	30%	11%	41%	27%	55%	32%
more than 48 hours	518	414	3	268	262	1,501	142	807	459	151	4,525
	29%	43%	43%	46%	67%	55%	6%	36%	60%	26%	37%
undetermined	5	17		10	2	46	32	15	14	3	144
		2%		2%		2%	1%		2%		1%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	35	4	1	15	55	21	109	8	86	334
	17%	3%	3%	26%	28%	14%	37%	14%	21%	22%
12 - 24 hours	40	19	10	14	106	49	97	19	94	448
	20%	15%	33%	25%	54%	32%	33%	33%	23%	29%
24 - 48 hours	63	38	3	9	18	50	49	10	95	335
	31%	30%	10%	16%	9%	33%	17%	17%	23%	22%
more than 48 hours	65	66	16	19	19	31	36	21	140	413
	32%	52%	53%	33%	10%	21%	12%	36%	34%	27%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	6	Total
number of requests	14,470	1,318	102	6	1	15,897
percent of total	91%	8%				100%
average time	33h	51h	55h	40h	-1h	35h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 05/07/2007