WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
05/01/2006 through 05/31/2006

Summary:	AU	CU	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,195	466	428	306	1,494	1,551	1,487	464	609	46	8,046

Book loan requests	1,043	355	370	265	1,297	1,417	1,227	412	283	33	6,702
Book loan requests pulled	839	201	273	179	944	1,022	925	356	278		5,017
Book loan requests not filled	204	154	97	86	353	395	302	56	5	33	1,685
Percentage of book requests pulled	80%	57%	74%	68%	73%	72%	75%	86%	98%		75%
Average time taken to pull a book	29h	41h	22h	19h	18h	20h	18h	48h	21h		26h
Average time to fill book requests	49h	67h	56h	61h	67h	20h	45h	85h	46h		55h

Article loan requests	152	111	58	41	197	134	260	52	326	13	1,344
Article loan requests filled	118	40	21	34	89	77	190	21	295		885
Article loan requests not filled	34	71	37	7	108	57	70	31	31	13	459
Percentage of article requests filled	78%	36%	36%	83%	45%	57%	73%	40%	90%		66%
Average time to fill article requests	38h	117h	39h	43h	42h	28h	21h	107h	36h		52h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	375	37	138	86	584	546	391	48	109	2,314
	45%	18%	51%	48%	62%	53%	42%	13%	39%	46%
12 - 24 hours	123	58	74	55	197	276	393	95	81	1,352
	15%	29%	27%	31%	21%	27%	42%	27%	29%	27%
24 - 48 hours	165	44	19	21	74	108	57	94	61	643
	20%	22%	7%	12%	8%	11%	6%	26%	22%	13%
more than 48 hours	176	62	42	17	88	92	84	119	27	707
	21%	31%	15%	9%	9%	9%	9%	33%	10%	14%
undetermined					1					1

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	99	7	56	21	71	529	122	14	20	939
	12%	3%	21%	12%	8%	52%	13%	4%	7%	19%
12 - 24 hours	110	19	14	15	40	255	167	27	18	665
	13%	9%	5%	8%	4%	25%	18%	8%	6%	13%
24 - 48 hours	323	60	58	37	258	107	333	59	161	1,396
	38%	30%	21%	21%	27%	10%	36%	17%	58%	28%
more than 48 hours	302	113	143	102	557	88	289	241	76	1,911
	36%	56%	52%	57%	59%	9%	31%	68%	27%	38%
undetermined	5	2	2	4	18	43	14	15	3	106
				2%	2%	4%	2%	4%	1%	2%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	20	1	2	10	23	35	99	1	58	249
	17%	3%	10%	29%	26%	45%	52%	5%	20%	28%
12 - 24 hours	35	2	9	12	38	18	57		63	234
	30%	5%	43%	35%	43%	23%	30%		21%	26%
24 - 48 hours	29	5	5	3	7	13	13	5	110	190
	25%	13%	24%	9%	8%	17%	7%	24%	37%	21%
more than 48 hours	34	32	5	9	21	11	21	15	63	211
	29%	80%	24%	26%	24%	14%	11%	71%	21%	24%
undetermined									1	1

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,780	682	86	9	6,557
percent of total	88%	10%	1%		100%
average time	34h	59h	73h	79h	37h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 06/07/2006