WRLC Consortium Loan Performance Summary

WRLC Consortium Loan Performance Summary
12/01/2005 through 12/23/2005

Summary:	AU	CU	DC	GA	GM	GT	GW	MU	WR	XX	All Libs
Total requests	1,197	618	374	264	1,458	1,379	1,469	410	433	34	7,636

Book loan requests	1,028	502	335	213	1,229	1,274	1,214	356	224	27	6,402
Book loan requests pulled	791	279	232	160	957	802	870	312	211		4,614
Book loan requests not filled	237	223	103	53	272	472	344	44	13	27	1,788
Percentage of book requests pulled	77%	56%	69%	75%	78%	63%	72%	88%	94%		72%
Average time taken to pull a book	26h	38h	16h	18h	15h	17h	22h	30h	26h		23h
Average time to fill book requests	57h	79h	77h	78h	77h	17h	61h	87h	66h		67h

Article loan requests	169	116	39	51	229	105	255	54	209	7	1,234
Article loan requests filled	124	19	16	30	97	66	186	22	184		744
Article loan requests not filled	45	97	23	21	132	39	69	32	25	7	490
Percentage of article requests filled	73%	16%	41%	59%	42%	63%	73%	41%	88%		60%
Average time to fill article requests	42h	150h	38h	41h	33h	22h	27h	67h	53h		53h

Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	400	28	150	64	590	404	367	131	74	2,208
	51%	10%	65%	40%	62%	50%	42%	42%	35%	48%
12 - 24 hours	91	78	47	68	239	250	311	82	58	1,224
	12%	28%	20%	43%	25%	31%	36%	26%	27%	27%
24 - 48 hours	127	97	16	11	82	100	89	39	43	604
	16%	35%	7%	7%	9%	12%	10%	13%	20%	13%
more than 48 hours	171	74	19	16	46	48	103	58	36	571
	22%	27%	8%	10%	5%	6%	12%	19%	17%	12%
undetermined	2	2		1				2		7

Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	60	3	28	5	76	401	67	19	20	679
	8%	1%	12%	3%	8%	50%	8%	6%	9%	15%
12 - 24 hours	78	12	16	12	35	249	74	18	10	504
	10%	4%	7%	8%	4%	31%	9%	6%	5%	11%
24 - 48 hours	279	44	23	28	129	100	298	35	71	1,007
	35%	16%	10%	18%	13%	12%	34%	11%	34%	22%
more than 48 hours	367	212	160	113	707	47	426	232	110	2,374
	46%	76%	69%	71%	74%	6%	49%	74%	52%	51%
undetermined	7	8	5	2	10	5	5	8		50
		3%	2%	1%	1%			3%		1%

Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests:	AU	CU	DC	GA	GM	GT	GW	MU	WR	All Libs
less than 12 hours	16		2	10	23	22	70	2	10	155
	13%		13%	33%	24%	33%	38%	9%	5%	21%
12 - 24 hours	37	2	8	4	37	21	52	4	45	210
	30%	11%	50%	13%	38%	32%	28%	18%	24%	28%
24 - 48 hours	36	5	2	7	16	19	32	3	60	180
	29%	26%	13%	23%	16%	29%	17%	14%	33%	24%
more than 48 hours	35	12	4	9	21	4	32	13	69	199
	28%	63%	25%	30%	22%	6%	17%	59%	38%	27%
undetermined

Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:

Libraries Processing Request:	1	2	3	4	Total
number of requests	5,685	582	51	6	6,324
percent of total	90%	9%			100%
average time	41h	66h	81h	116h	43h

Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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Updated 01/22/2006