-
WRLC Consortium Loan Performance Summary
11/01/2005 through 11/30/2005
Summary: AU CU DC GA GM GT GW MU WR XX All Libs
Total requests 3,797 1,947 1,104 823 4,776 4,512 4,598 1,436 1,533 197 24,723
                                                           
Book loan requests 3,196 1,527 947 624 3,916 4,175 3,772 1,190 659 147 20,153
Book loan requests pulled 2,253 1,038 625 503 2,973 2,675 2,613 1,040 622      14,342
Book loan requests not filled 943 489 322 121 943 1,500 1,159 150 37 147 5,811
Percentage of book requests pulled 70% 68% 66% 81% 76% 64% 69% 87% 94%      71%
Average time taken to pull a book 24h 103h 14h 15h 16h 24h 21h 16h 25h      29h
Average time to fill book requests 50h 130h 54h 62h 68h 23h 58h 65h 59h      63h
                                                           
Article loan requests 601 420 157 199 860 337 826 246 874 50 4,570
Article loan requests filled 427 145 50 153 364 170 535 132 626      2,602
Article loan requests not filled 174 275 107 46 496 167 291 114 248 50 1,968
Percentage of article requests filled 71% 35% 32% 77% 42% 50% 65% 54% 72%      57%
Average time to fill article requests 40h 114h 73h 43h 49h 43h 29h 53h 50h      55h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: AU CU DC GA GM GT GW MU WR XX All Libs
less than 12 hours 1,144 29 403 301 1,739 827 836 685 185      6,149
     51% 3% 64% 60% 58% 31% 32% 66% 30%      43%
12 - 24 hours 397 131 139 119 827 1,139 1,268 199 170      4,389
     18% 13% 22% 24% 28% 43% 49% 19% 27%      31%
24 - 48 hours 343 154 56 54 282 310 309 87 179      1,774
     15% 15% 9% 11% 9% 12% 12% 8% 29%      12%
more than 48 hours 369 724 27 29 124 397 199 69 88      2,026
     16% 70% 4% 6% 4% 15% 8% 7% 14%      14%
undetermined                     1 2 1                4
                                                           
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: AU CU DC GA GM GT GW MU WR XX All Libs
less than 12 hours 204 6 122 43 254 812 136 141 28      1,746
     9%      20% 9% 9% 30% 5% 14% 5%      12%
12 - 24 hours 352 41 41 43 142 1,123 335 30 28      2,135
     16% 4% 7% 9% 5% 42% 13% 3% 5%      15%
24 - 48 hours 877 104 153 118 729 307 978 237 302      3,805
     39% 10% 24% 23% 25% 11% 37% 23% 49%      27%
more than 48 hours 806 878 289 291 1,799 374 1,146 605 259      6,447
     36% 85% 46% 58% 61% 14% 44% 58% 42%      45%
undetermined 14 9 20 8 49 59 18 27 5      209
               3% 2% 2% 2%      3%           1%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: AU CU DC GA GM GT GW MU WR XX All Libs
less than 12 hours 56 3 9 49 32 32 180 21 22      404
     13% 2% 18% 32% 9% 19% 34% 16% 4%      16%
12 - 24 hours 145 10 11 29 119 45 218 39 132      748
     34% 7% 22% 19% 33% 26% 41% 30% 21%      29%
24 - 48 hours 133 20 3 37 98 53 57 26 265      692
     31% 14% 6% 24% 27% 31% 11% 20% 42%      27%
more than 48 hours 93 112 27 38 115 40 80 46 207      758
     22% 77% 54% 25% 32% 24% 15% 35% 33%      29%
undetermined                                                       
                                                           
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 2 3 4 5 6 7 8 9 10 Total
number of requests 18,115 1,497 135 5                               19,752
percent of total 92% 8%                                         100%
average time 39h 67h 86h 38h                               41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Comments Updated 12/07/2005