--
 
WRLC - AU Document Delivery Performance Summary
March 2014

 
Summary: AU Total
Article loan requests 70 70
Article loan requests filled 42 42
Article loan requests not filled 28 28
Percentage of article requests filled 60% 60%
Average time to fill article requests 30h 30h

Time to Fill Article Requests: AU Total
less than 12 hours 10 10
     24% 24%
12 - 24 hours 7 7
     17% 17%
24 - 48 hours 16 16
     38% 38%
more than 48 hours 9 9
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 04/07/2014