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WRLC - AU Document Delivery Performance Summary
February 2014

 
Summary: AU Total
Article loan requests 49 49
Article loan requests filled 41 41
Article loan requests not filled 8 8
Percentage of article requests filled 84% 84%
Average time to fill article requests 41h 41h

Time to Fill Article Requests: AU Total
less than 12 hours 8 8
     20% 20%
12 - 24 hours 13 13
     32% 32%
24 - 48 hours 10 10
     24% 24%
more than 48 hours 10 10
     24% 24%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


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