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WRLC - AU Document Delivery Performance Summary
September 2013

 
Summary: AU Total
Article loan requests 62 62
Article loan requests filled 40 40
Article loan requests not filled 22 22
Percentage of article requests filled 65% 65%
Average time to fill article requests 26h 26h

Time to Fill Article Requests: AU Total
less than 12 hours 13 13
     33% 33%
12 - 24 hours 3 3
     8% 8%
24 - 48 hours 20 20
     50% 50%
more than 48 hours 4 4
     10% 10%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 10/07/2013