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WRLC - AU Document Delivery Performance Summary
April 2011

 
Summary: AU Total
Article loan requests 170 170
Article loan requests filled 100 100
Article loan requests not filled 70 70
Percentage of article requests filled 59% 59%
Average time to fill article requests 31h 31h

Time to Fill Article Requests: AU Total
less than 12 hours 20 20
     20% 20%
12 - 24 hours 23 23
     23% 23%
24 - 48 hours 31 31
     31% 31%
more than 48 hours 26 26
     26% 26%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.


Home Updated 05/07/2011